Desktop Support

Desktop Support

Location : Kearney, NE
Job Type : Fulltime/Salary

This position will provide support to team members on all company supported hardware and software. Effectively eliminate inefficiencies in hardware and software usage in order to spend time identifying improvements to processes and procedures within the company.

Key competencies:
Able to resolve issues through effective phone and email communication
Show respect, courtesy and timeliness in response to user issues
Troubleshoot simple and complex computer issues and provide advice/action
Offer suggested training and innovative ways to overcome challenges
Communicate all aspects of work performed to clients, staff and partners
Identify new services that the company can provide to clients
Maintain accurate records and descriptions of work performed
Demonstrate ability to handle difficult or demanding audience
Able to identify and adjust to changing priorities as needed
Maintains client confidence and protect proprietary information

Technical responsibilities:
Perform upgrades and repair on computer hardware and printers
Perform software installations for business related needs
Administer the company’s telecommunications (phone, fax, etc)
Ensure proper system setup and usage
Provide on-the-job and structured training
Deploy and manage software patches, updates, and upgrades
Prepare reference for users by writing operating instructions

Qualifications:
Bachelors Degree in Information Science or related
A+ Certification preferred
Minimum 2 years of helpdesk support experience

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