Job Type : Fulltime/Salary
NOW HIRING A SERVICE MANAGER!
Plans, manages and controls all service-related activities associated with service repair work.
Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.
Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.
Ensures employee skills, capabilities and areas of expertise are routinely assessed and training secured when needed, in order to keep abreast of developments in the industry and maintain a high level of knowledge resulting in minimal customer downtime.
Coordinates scheduling of equipment repairs on work orders and dispatching workflow to shop/field technicians with Service Writer.
Develops measurable goals and a system of accountability for contamination control and administers ongoing safety programs. Coordinates safety training and provides guidance in the field of safety. Executes shop safety in accordance with both company and governmental standards.
Reviews and approves completed work orders and quotes submitted by technicians and service assistants.
Conducts scheduled customer visits. Develops and manages relationships and account strategies associated with identified key accounts.
Acts as primary contact for customers in all matters pertaining to service such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
Makes policy and re-work decisions based upon best interest of the company and customer.
Monitors P&L statement identifying areas for improvement, controlling expenses and maximizing profitability.
Associate’s degree of Applied Science in Diesel Technology required and/or equivalent experience.
Minimum of 5 years of experience preferred in the repair, servicing, or supervision of repairs for heavy equipment, farm machines, generators, engines, and/or allied equipment models within a similar industry.