Inside Sales – Dispatching

Inside Sales – Dispatching

Location : Des Moines, IA
Job Type : Fulltime/Hourly

Our Client is one of the largest equipment rental companies in the U.S. They serve the needs of a wide variety of customers – from commercial, residential, municipal and specialized service industries, to weekend do-it-yourselfers. With a large network of locations nationwide, they deliver the equipment you need and provide a superior level of customer service.

In this Inside Sales Representative role, you will focus on maximizing each customer order in terms of volume of product and price to ensure the equipment is delivered on time and the customer is impressed with the services. You will work with customers to sell and facilitate rental equipment agreements. You will negotiate the original order, maximize rate and volume, and obtain full details of the customer. You will also check customers’ accounts or obtain credit application for new customers.

Additional responsibilities include:
• Finalizing details about when, where, and what equipment is required
• Checking availability of equipment with yard and shop
• Recording details of call in phone log; maintaining various logs
• Processing cash rentals, completing identity checks, obtaining prepayment and deposit if required, checking to see if additional equipment is on rent to customer
• Organizing transportation (i.e., coordinating deliveries and collection) and optimizing the use of transport
• Accurately inputting contract details and controlling the flow of documentation
• Performing amendments, suspensions (ensuring prompt collection of equipment), and terminations (ensuring all ancillary charges are made)
• Checking invoices and credit memos against contract files
• Acting as a liaison for marketing in respect to product promotions and frequent renter programs

• 1+ years of rental industry experience will be given preference
• Excellent communication skills, phone skills; written and verbal
• Valid driver’s license with clean driving record
• Must be able to lift, bend, stoop, reach, crouch, and kneel

Our client offers these benefits:
• Health Insurance
• Dental/Vision coverage
• 401(k) plan
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more


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