Service Manager – Farm Machinery

Service Manager – Farm Machinery

Location : Multiple, Midwest
Job Type : Fulltime/Salary

Do you have what it takes to be a great service manager? If you can effectively lead and manage people, have a comprehensive understanding of business, and strong conflict resolutions skills, you do!

Specific requirements:

5+ years of work experience in related service operations
Demonstrated ability to operate in a fast-paced, changing environment
Demonstrated client service skills and the ability to develop strong business relationships
Strong negotiation and closing skills
Demonstrated ability to handle highly confidential and sensitive information
Excellent organizational skills, attention to detail, time management and multi-tasking abilities
High level of initiative and ability to work independently
Strong computer skills including good working knowledge of Microsoft Office
Clean driving record

Job Responsibilities
As a Service Manager your principal function will be to manage the service department by effectively scheduling and supervising the department employees to ensure repair work is performed in a professional/safe method and that all necessary administration is handled promptly. This includes explaining and selling service work, the prompt and accurate billing of customers, internal and warranty work, maintaining a properly equipped and clean shop, and monitoring sales and profitability. Additional responsibilities:

Handling all customer inquiries and communications
Understanding the financial drivers of the service department; ensuring that the department meets or exceeds goals
Marketing the department and ensuring that there is adequate work to ensure a consistent income stream
Recruiting, hiring, and maintaining an effective workforce
Managing the workflow including work schedules, employee schedules, customer work orders, and the overall schedule for the department
Ensuring that the department has the proper supplies and tools to be efficient and effective
Working with the Parts Manager, Field Marketers and the Store Manager to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer
Being a role model in the areas of environmental health and safety and ensuring a safe work environment
Scheduling the safe delivery and pickup of all equipment
Ensuring that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with Federal, State, and Local laws and regulations
Overseeing the ongoing training and development of all department employees

Don’t miss out on this great opportunity, apply today!


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